How are FM, HR or student services using TOPdesk knowledge at your organization?

Knowledge management tends to get talked about in an IT context. But many of you have rolled TOPdesk out much further — to facilities, HR, student support, finance and more.

We are curious: how does KM actually work for those departments?

• Do they have their own knowledge base, or do they share one with IT? 
• Are their articles a different shape — more procedural, more policy-heavy?
• Have they found their own rhythm for keeping knowledge fresh?
• Are they using the AI features — Knowledge Explorer, Create KI, the Writing Assistant?

No rush on this one. Drop in whenever you are back from the summer break we will check in on this thread throughout August and September.