New since January and easy to miss: dedicated Knowledge Management reports are live in the Reporting Hub.
What they show you:
- Which knowledge items are being updated — and which are being neglected
- Which items collect the most positive or negative user feedback
- An overview of creation and change dates across your active KIs
No OData exports. No spreadsheets. Right there in TOPdesk. Read the full product update here.
Tried it yet? Let us know what you find.