Question
Linking people to incidents
Hi everyone!
I’d like to know if anyone has used—or knows how to use—an automated method or API to link people to incidents.
An interesting detail arises when importing emails as incidents: if the "CC" field in the email is populated (i.e., people are listed in the "CC" line), TOPdesk reads this information during the import and automatically creates the link.
The link I am referring to here is not the "shared incidents" feature, but rather the link found in the OData `PersonIncidentLinks` table.
What is my goal in automating this?
With this information in `PersonIncidentLinks`, I can create an incident selection that checks the `PersonIncidentLinks` data to identify incidents shared with a specific person.