Hi everyone!
I’d like to know if anyone has used—or knows how to use—an automated method or API to link people to incidents.
An interesting detail arises when importing emails as incidents: if the "CC" field in the email is populated (i.e., people are listed in the "CC" line), TOPdesk reads this information during the import and automatically creates the link.
The link I am referring to here is not the "shared incidents" feature, but rather the link found in the OData `PersonIncidentLinks` table.
What is my goal in automating this?
With this information in `PersonIncidentLinks`, I can create an incident selection that checks the `PersonIncidentLinks` data to identify incidents shared with a specific person.
