+1We’re looking for a way to compare details of Automated Actions between our Production and Non-Production environments.
Currently, we export every Automated Action via the GUI, and then compare the resulting JSON files.
That comparison suffices.
Does anyone know a method or trick to automate the exporting step?
Best answer by Theo Hollenberg
It can be done using ‘undocumented/unsupported’ API's which you can find here: Ongedocumenteerde API endpoints | Community
Keep in mind: there is no support and guarantees from TOPdesk on these as they are internal API's.
+3It can be done using ‘undocumented/unsupported’ API's which you can find here: Ongedocumenteerde API endpoints | Community
Keep in mind: there is no support and guarantees from TOPdesk on these as they are internal API's.
+1With Theo’s input, I was able to get all the JSON of the Automated Actions.
First GET , for retrieving the id and module of all Automated Actions:
https://company-env.topdesk.net/services/action-v1/api/actions/overviewItems
And by parsing the result with some XPath 3.1, I could build the url to GET each Automated Action:
for $jsonResult in ?results?*
return "https://company-env.topdesk.net/services/action-v1/api/actions/" || $jsonResult?module || "/" || $jsonResult?id
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